FAQs

Do you operate on an account basis?

  • Our stockroom operates on a CBD (cash before delivery) basis.

What is the minimum order?

  • When ordering from our showroom there is no minimum spend but stock is sold in packs.  Pack sizes vary for each label.  NOTE:  We prefer not to split packs.

Will the label be exclusive to my store?

  • If a label is supported with regular and consistent orders, we may offer exclusivity in the area.  Where this is not possible, we try our best to make the style/s exclusive to the areas.

Can I put my own brand on your stock?

  • Yes

Can I do production with any of your brands?

  • Yes, as long as minimum quantities are met.

How do I place an order?

Do you supply stock images?

  • Customers are welcome to use the imagery available on our online stockroom, emails and Instagram.  However, it is the customer’s responsibility to save these images whilst placing an order.

Do you charge for shipping?

  • Yes, shipping is charged on every invoice that is dispatched.
  1. It normally takes 1-3 business days for us to process your order. Delivery time is based on postcode.
  2. Please note that this does not include holidays and weekends. It may take longer for orders delivered to residential addresses, so please allow extra 2 days to receive your order.
  3.  If you would like to receive the tracking no. you may do so by sending us an email at dispatch@labellevverage.com.au.
  4. We also offer Showroom Pick Up which you will be able to select at check out.
  5. Your stock may be delayed due to peak seasons/sales.
  6. Pre-Order items may take longer to arrive than the estimated time frame. 

What should I do if a garment is faulty?

  • Most manufacturers have strict time policies with returns so please contact our stockroom via phone or email before returning any garments. Please familiarise yourself with our returns policy (below).

RETURNS

  1. Please check over your stock thoroughly BEFORE putting out on the sales floor.
  2. If you believe you have received a faulty item, please contact our team on +61 3 9419 7826 or email enquiries@labellevvarage.com.au or DM on Instagram for authorisation on the return.
  3. All claims will be subject to repair or replacement before a credit can be raised.
  4. Claims that the manufacturer determines to be “Store” or “Customer” orientated will not be credited.
  5. All claims must be returned to Label Levverage within 14 DAYS of invoice. The manufacturer will not recognise any claims after this period.
  6. Freight costs to return garments is the responsibility of the consignor.
  7. A credit can only be issued upon Label Levverage receiving and assessing the faulty garment.

How do I become a Stockist?

  • Fill in the application and terms of trade forms. As soon as we receive them, we will contact you. Once your application is approved, we will give you the wholesale login, put you on our mailing list and accept you on our Instagram.

BECOME A STOCKIST

Want to become a stockist? Please complete our application and terms of trade form and email to enquiries@labellevverage.com.au or bring it with you when you visit our showroom.